You can join online here or via the Rachel’s Kitchen app, available on Apple here or Android here.

Our Preferred Guest program utilizes a 2-step verification process where a code is texted to you. This is why your registered Preferred Guest phone number should be a cellphone number with texting capabilities. No passwords to remember– yay!

You can earn points on every purchase (regular or catering menu) made directly with Rachel’s Kitchen including dine-in, take-out, curbside or delivery! For in-store purchases, simply provide your registered Preferred Guest phone number with each order. For online purchases, make sure you’re logged in properly with each order.

To redeem in-store, provide your registered Preferred Guest number and ask to redeem your reward or offer prior to checkout. To redeem online, log into your Preferred Guest account and apply your reward or offer prior to placing order.

Our redemption levels are as follows: 50 points can redeem any medium-sized drink (incl. coffee, soda, tea or lemonade); 100 points can redeem any bakery good (incl. cookie, muffin or dessert bar); 150 points can redeem any fresh juice or smoothie (up to $8); and, 300 points can redeem any entrée (up to $18).

Preferred Guest offers might include double points days, BOGOs, $5 off coupons and more! Each Preferred Guest offer is exclusive to you and your Preferred Guest account, and cannot be reproduced, transferred or used by anyone else.

Yes, your total points will expire if there is no activity (i.e. visits) at least once every 6 months.

Download our Rachel’s Kitchen app, available on Apple here or Android here, and then select the “Missing Points?” form from the side bar. Please note that the order must be within six (6) months of your request.

We’re terribly sorry to hear you’re having trouble logging into your Preferred Guest account, but we’d love to help! You can reach out to us here.

Easy! Simply log into your Preferred Guest account and select your profile. You can update your name, cellphone number, email address, home address and work address.

Of course! You can reach out to us here and let us know what troubles you’re experiencing. A Rachel’s Kitchen team member will contact you to help.